Let’s look at some ways an omnichannel Collection effort accelerates cash and keeps borrowers current. Better customer response rates: Customers respond better to empathetic, two-way interactions in messaging channels. Increased debt recovery: Payment reminders, ease of use and live payments from within a conversation improve collection rates. Enhanced agent productivity: With a chatbot-enabled approach, each […]
What do Auto Loans have to do with Contact Centers? Quite a bit, as it turns out. Bloomberg Intelligence recently highlighted new data from CarEdge showing that 39% of vehicles financed since 2022 carry negative equity. That figure is a staggering 46% for EVs. As a result, the percentage of auto loans delinquent 60 days […]
Why change to a superior CX platform? With an omnichannel messaging platform, your organization can significantly enhance customer experience, improve operational efficiencies, and gain a competitive edge in the market. Here are four reasons why: Enhanced customer satisfaction. Providing multiple communication channels lets your customers choose their preferred method of contact, for higher satisfaction and loyalty. […]
…but understanding less? Consumers adopt new technologies faster than businesses can adapt to them. As customers move easily among the many communication channels available today, it’s easy to let your connections with them become siloed. There’s a solution. Unify all conversations and customer interaction on a single platform for seamless, truly OmniChannel conversations. Consolidating data […]
