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Palmer Telecom

About Palmer Telecom

Benefits Of Working With A Technology Advisor

From the days of POTS (Plain Old Telephone Service) though the advent of mobile telephony, the Voice over IP revolution, to today’s world of cloud-based “as-a-service”, Palmer Telecom has consistently provided improved business outcomes for our customers. We are there for you every step of the way as your business makes the leap from traditional telephony to cutting-edge technology. More than a ‘solutions provider’, we tailor our work to provide the exact, best combination of service for you, leveraging the cloud, so you can deliver enriched communication to your customers and optimize operational efficiency.

25

+

Years Expertise

David Palmer

Palmer Telecom is led by David Palmer. Mr. Palmer has been deeply involved with the Telecom, Internet and Software industries for more than 25 years. He earned his MBA at The University of Chicago Booth School of Business and holds numerous cloud industry certifications.

400+ Successful Projects

Your Trusted
Advisor

We apply business acumen to see your business’s unique position and advise on technology that creates bottom-line gains.

Consistent
Growth

We’re not here for transactional business. We’re not a ‘one and done’ shop. We work with you as your business grows.

Our Mission

We’re here to help you achieve your best possible success, by advising you on the optimum use of technology for enriched Customer Experience, reduced Capital Expense, and improved Employee Productivity.

  • Happy customers spend more.
  • Switching out CapEx for OpEx leads to predictable, stable expenses.
  • Helping employees be more productive increases job satisfaction and reduces turnover.
    • All these lead to increased profit for you.

    Why Choose Us?

    • Choose us because our focus is on your business.
    • Choose us because we measure our success by your success.
    • Choose us because we’re paid not by you but by the vendors that we help you select.
    • Choose us because our advice and counsel are always at no charge to you.
    • Choose us because our support extends indefinitely beyond the day your service begins.
    • Choose us because we’re here for you 24/7/365.

    Frequently Asked Questions

    Years Experience

    What Customers Ask

    Here are some of the questions we often hear. Take a look and let’s start a conversation.

    We begin by understanding your unique requirements and challenges. Our experts collaborate with you to assess your goals and workflows. We then customize our solutions to fit your needs, ensuring a seamless integration that maximizes employee productivity, customer experience, and financial outcomes.

    If you communicate with your customers, you have a call center. Whether it’s a help desk, an order fulfillment area, or even a sales department, you need a swift response and personalized interaction. CCaaS lets your customers reach you in the manner they prefer: chat, text, email, or a good old-fashioned voice call. The hybrid nature of CCaaS – working in office or at home – gives you maximum flexibility in workforce management, and gives your top employees an enhanced work-life balance.

    Because your employees move around, and your customers won’t wait for a response. Sales teams are often out of the office, sure, but many other functions need the option of working remotely too. Connecting all types of communication – voice, chat, email, text – in a seamless way independent of physical location enables instant collaboration and prompt service to your customers.

    Absolutely. Desktop as a Service means a virtual desktop can be accessed from any device. But its attraction is not just the cost savings found in getting off the PC refresh cycle. Think what happens when a laptop computer is lost or stolen. Your business data and your customer data is at risk. With a virtual desktop, if the device is gone, simply wipe its contents remotely, and your data is protected.