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Let’s look at some ways an omnichannel Collection effort accelerates cash and keeps borrowers current.
Better customer response rates: Customers respond better to empathetic, two-way interactions in messaging channels.
Increased debt recovery: Payment reminders, ease of use and live payments from within a conversation improve collection rates.
Enhanced agent productivity: With a chatbot-enabled approach, each agent can handle 400+ daily conversations.
Increased automation with chatbots: Typically, more than 70% of customer engagement can be handled by chatbots.
Enables self-service: Customers love the efficiency and convenience of self-service using their mobiles.
At Palmer Telecom, we have great experience helping businesses reduce churn and increase cash.
Let’s have a conversation: (410) 834-1811, info@palmertelecom.com.
